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FAQs

Do you gift wrap?

I don’t gift wrap exactly, but your print will come sealed and with a note inside to thank you for your purchase, I can personalise these notes as a message from yourself to the recipient. Please leave any messages you would like in the notes section at checkout.

Do you do custom orders/ prints?

Yes! If you message me on Instagram @Porrino_art or twitter/Facebook @porrinoart - I take commissions!

When will I get my made to order item?

Made to order items (such as totes, T-shirts & mugs) have a two week turnaround time from the date you place your order, to the date I ship them. This allows time for me to receive the product, pack your order and then ship it to you. You should receive shipping confirmation within 2 weeks, give or take a couple of days.

Do you hand cut your stickers? 

Yes! This means they may not be perfect, but I maintain a high standard and do my my best to make your stickers look perfect.

What is your return policy?

I offer full refunds on faulty, not as described or damaged orders. You must send a photograph of the faulty item and ship it back to me, and I will issue a refund upon the items arrival. 

I currently don’t offer returns on products you have changed your mind on, or are as described. 

When do you ship?

I do a post office run every Friday, but I try to ship as soon as possible after the order. Made to order items will take longer, but will ship as soon as received.

Do you ship internationally?

Yes, I ship everywhere possible! 

Why is international shipping so expensive?

To ensure that your products get to you safely, I have to charge a higher price for international standard! Contact me prior to your order if you would like to purchase tracked shipping.

How do I track my order?

If you have purchased tracked shipping, you will receive a tracking number with your dispatch notification, which is to be used on Royal Mail. Go to https://www3.royalmail.com/track-your-item#/ to enter your code.

How long does postage take?

On average, it takes 2-3 working days for your post to be with you in the UK, and 10-14 days international. *COVID UPDATE* Due to coronavirus, these shipping dates are not guaranteed due to delays with postal services, hopefully be back to guaranteed shipping soon!

Do you cover customs charges?

Under new Brexit rules, customers may receive a customs charge for their order. Unfortunately, that is something the customer will have to cover themselves.