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FAQs

Do you gift wrap?

I don’t gift wrap exactly, but your print will come sealed and with a note inside to thank you for your purchase, I can personalise these notes as a message from yourself to the recipient. Please leave any messages you would like in the notes section at checkout.

Do you do custom orders/ prints?

Yes! If you message me on Instagram @Porrino_art or twitter/Facebook @porrinoart - I take commissions!

What is your return policy?

I offer full refunds on faulty, not as described or damaged orders. You must send a photograph of the faulty item and ship it back to me, and I will issue a refund upon the items arrival. 

I currently don’t offer returns on products you have changed your mind on, or are as described. 

When do you ship?

I do a post office run every Friday, but I try to ship as soon as possible after the order.

Do you ship internationally?

Yes, I ship everywhere possible! 

Why is international shipping so expensive?

To ensure that your products get to you safely, I have to charge a higher price for international tracked!

How do I track my order?

You will receive a tracking number with your dispatch notification, which is to be used on Royal Mail. Go to https://www3.royalmail.com/track-your-item#/ to enter your code.

How long does postage take?

On average, it takes 2-3 working days for your post to be with you in the UK, and 10-14 days international. *COVID UPDATE* Due to coronavirus, these shipping dates are not guaranteed due to delays with postal services, hopefully be back to guaranteed shipping soon!